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Frequently Asked Questions

What IS A multi-site and single site license?

A Multi-Site License is needed if your church or organization uses Visual Revival content in more than one physical location at one time. For example, if your church has 3 different campuses and all 3 display Visual Revival content, you will need a multi-site license with at least 3 site licenses. To learn more about multi-site, read our License Terms. To get a multi-site membership, click here.

What is included with the pro membership?

The Pro Membership unlocks access to the highest-resolutions and quality we have available, including 6K resolution, 10-bit H.265 files, as well as other more advanced formats. The Pro membership also includes all other formats included with other memberships.

What formats and resolutions are available?

Motion Background packs are offered in the following resolutions and formats:

Format Resolution Codec Average Pack Size
6K Pro 6144 x 3456 H.265 10 Bit 6 GB
4K Pro 3840 x 2160 H.265 10 Bit 3 GB
1080p Pro 1920 x 1080 H.265 10 Bit 1 GB
4K 3840 x 2160 H.264 2 GB
1080p 1920 x 1080 H.264 1.5 GB
720p 1280 x 720 H.264 1 GB
Format Resolution Codec Average Pack Size
Doublewide Pro 3840 x 1080 H.265 10 Bit 1 GB
Doublewide 3840 x 1080 H.264 850 MB
Tripewide Pro 3840 x 720 H.265 10 Bit 750 MB
Triplewide 3840 x 720 H.264 600 MB
Stills 4K 3840 x 2160 JPG 16 MB
Stills HD 1920 x 1080 JPG 5 MB

Will your media work with my software?

Visual Revival media is compatible with all software that works with H.264 .mp4 video files and .JPEG pictures. These formats are the most universally compatible and will work with all major software on Mac or PC.

H.265 files included with Pro memberships work with most modern machines and software, including ProPresenter 7. 

Individual systems should be checked for compatibility and smooth playback with desired formats.

How do I download packs with my membership?

To download your packs, sign in and go to the Media Library page and click on the pack you want to download. On the pack page at the top, click the drop down menu and select your resolution. After you make your selection, click the download button and your pack will begin downloading.

What is the licensing for the media I download?

A summary of the License Terms as well as the full License Term Agreement can be found here.

How do I upgrade my membership?

To upgrade a membership, sign in to your account and click on your name in the top right corner to access your account page. From the account page, click ‘upgrade’ in the account menu.

If I cancel my membership, do I lose access to the Media Library?

If you cancel your membership all future payments will be paused and your account will remain active until the next payment is due. When your membership runs out, you will no longer have access to the Media Library and your license to use all Visual Revival media will end.

How can I cancel my membership?

To cancel your membership, sign-in to your account and click on the “My Account” button  in the top right corner. On the account page, click ‘Billing’ in the account menu. Under the subscription tab, you’ll see your current membership subscription and next to it a ‘update billing details’ link and a ‘cancel’ link. Click the cancel link to go to the cancel page. On the cancel page, click the cancel button to cancel your account. Please contact us if you would like to reactivate a cancelled account. 

Still have a question? Get in touch!

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