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FAQ

What is the difference between multi-site and single site licenses?

A Multi-Site License is needed if your church or organization uses Visual Revival content in more than one physical location at one time. For example, if your church has 3 different campuses and all 3 display Visual Revival content, you will need a multi-site license with at least 3 site licenses. To learn more about multi-site, read our License Terms. To get a multi-site membership, click here.

What is included with the pro membership?

The Pro Membership unlocks access to the highest-resolutions and quality we have available, 6K resolution, 10-bit H.265 files, as well as 4k 10-bit H.265 files. It also includes all other formats.  

*H.265 files included with Pro membership are meant for pro applications and require more computing power to playback smoothly.

What is the average file size of a pack?

Average pack file size per resolution:

6K H.265 – 6 GB

4K H.265 – 3 GB

4K – 2 GB

Full HD – 1.5 GB

HD – 1.2 GB

What format and resolutions are available for packs?

H.264 8-Bit, .mp4, 23.976 FPS
3840×2160, 1920×1080 and 1280×720.

Pro only:

H.265 10-Bit, .mp4, 23.976 FPS
6144×3160 and 3840×2160

Will your media work with my presentation software?

Visual Revival media is compatible with all software that works with H.264 .mp4 video files and .JPEG pictures. These formats are the most universally compatible and will work with all major software on Mac or PC.

H.265 files included with Pro membership are meant for pro applications and require more computing power to playback smoothly.

How do I download packs with my membership?

To download your packs, sign in and go to the media library page and click on the pack you want to download. On the pack page at the top, click the drop down menu and select your resolution. After you make your selection, click the download button and your pack will begin downloading.

What is the licensing for the media I download?

Click here to view the License Term summary as well as the full License Term Agreement. 

How do I upgrade my membership?

To upgrade your membership, sign in to your account and click on your name in the top right corner. On the account page, click ‘upgrade’ in the account menu. On the upgrade account page you’ll see what upgrades are available to you.

If I cancel my membership, do I lose access to the Media Library?

Yes, if you cancel your membership all future payments will be canceled and your account will remain active until the next payment is due. When your membership runs out, you will no longer have access to the Media Library and your license to use all Visual Revival media will end.

How can I cancel my membership?

To cancel your membership, sign in to your account and click on your name in the top right corner. On the account page, click ‘Billing’ in the account menu. Under the subscription tab, you’ll see your current membership subscription and next to it a ‘update billing details’ link and a ‘cancel’ link. Click the cancel link to go to the cancel page. On the cancel page, click the cancel button to cancel your account. Please contact us if you would like to reactivate a cancelled account. 

Still have a question? Reach out to us!

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